Can I get a quote in different ways so we can compare? (i.e. Tiled Roof versus Tin Roof)
What do I need to give you to be able to get a quote?
Is there a charge for quotes?
When will I receive my quote back?
The Dimensions of my house have changed from my plans what do I do?
Can products be adjusted on site?
How do you deliver your products?
If using a crane truck how much reach does the crane have?
Can you lift products onto a two storey house?
If I place my order today how long will it take to manufacture my products?
When placing an order what do you need from me?
How long can the manufactured products stay in the weather without warping?
Do I need to be onsite for a delivery?
Something has gone wrong onsite, what should I do?
How do you accept payment?
I need Roof Truss computations to give to the council, when can I get these?
I need the Roof Truss computations before I have placed my order. Can I get them now?


Can I get a quote in different ways so we can compare? (i.e. Tiled Roof versus Tin Roof)
Yes. We are able to quote in any type and style that you need.

What do I need to give you to be able to get a quote?
We need a full set of plans this includes engineering, floor plans and elevations.

Is there a charge for quotes?
No there is no charge for Quotations. All Quotes are free of charge.

When will I receive my quote back?
Quotations take 7 days. If a quote is required sooner, just ask our staff for a prompt quote.

The Dimensions of my house have changed from my plans what do I do?
No problems we can come out on site and take new measurements. This is called a Site measure. This is highly recommended, as quite often site conditions change.

Can products be adjusted on site?
As all products are engineered and made specifically for each job, always check with Able Truss before making any alterations.

How do you deliver your products?
For example an entire job would be delivered in the following order:
1st Lower walls
2nd Longreach Floor joists
3rd Upper walls
4th Roof trusses

As they are all separate deliveries, the next item will be delivered when the previous product delivered has been assembled. This is the general way, but clients can request other requirements. Generally all products are delivered by a Crane truck, but some products are also delivered by a tray truck and are hand unloaded.

If using a crane truck how much reach does the crane have?
9 meters without hard extension – up to 1 ton.

Can you lift products onto a two storey house?
Yes we are able to lift to the second storey but the truck needs to be able to get close to the building and you need a person on-site to aid the driver.

If I place my order today how long will it take to manufacture my products?
Generally if you were to give 4 weeks notice that time would be sufficient. Basically as soon as you are starting your building works you should let us know. Around public holidays and especially Christmas time it is best to give more notice. If you do need items sooner, just ask our staff as we may be able to manufacture it quicker for you.

When placing an order what do you need from me?
We need:
a.Full set of plans including Engineering
b.60% deposit
c.Signed and dated acceptance
d.If accepting walls we need a window schedule

How long can the manufactured products stay in the weather without warping?
3 months

Do I need to be onsite for a delivery?
Yes a person should be onsite to receive delivery.

Something has gone wrong onsite, what should I do?
You should contact Able Truss ASAP. The sooner we know the sooner the problem can be rectified.

How do you accept payment?
We accept:
Direct bank deposit
Personal or Company Cheque (need 7 days to clear)
Cash payments.              
EFTPOS Credit Cards accepted: Visa, MasterCard (Additional 1.5% surcharge)

I need Roof Truss computations to give to the council when can I get these?
You can get computations at any stage of the job process. But it is best to wait until the job has been manufactured. This way the computations are exactly as what is delivered to site. This is due to that site conditions can change from the planning stage.

I need the Roof Truss computations before I have placed my order? Can I get them now?
Yes you can, we charge $110inc GST for any computations that need to be done before an order is placed. When you do decide to place the order this amount will be deducted from the quoted price.